PROVISION OF PATIENT TRANSPORT SERVICES (PTS) FOR THE LEICESTERSHIRE INTEGRATED BOARD (ICB)

The aim of the services is to deliver high quality, dignified and safe patient transport to specific cohorts of patients, ensuring all eligible patients are able to travel in a timely manner, without adverse impact on their medical condition. The services will be person-centred, and providers will need to be committed to the 'personalisation' of the whole service(s) from the point of first contact when the booking is made, through to pick-up, relationship of the driver with the patient (and escort if applicable), journey to the destination, supporting the patient in preparation for their transport and arrival at home or nominated place of residence or other healthcare setting. The ICB is also seeking innovation from providers that can maximise the use of information technology and fully utilise technological solutions to deliver service efficiencies to drive quality, safety, sustainability, value for money and improved patient and service user satisfaction.