Provision of Independent Complaint Officers Framework
Estimated value
—
Awarded value
—
Suppliers
3
Lots
1
Published
30 May 2025
Description
Hull City Council (The Authority) has awarded three contracts to tenders from interested organisations to provide Independent Complaint Officers services. The tender was completed as an open procedure consisting of a one stage process. The contract is anticipated to commence 1st September 2025 ending by 31st August 2029 with an option to extend for a period of 2 x 12 month periods. The Authority has estimated the value of the Services to be £60,000 per annum with the total contract value been £360,000.00.
Scope
- Reference
- LP/25
- Commercial tool
- Standalone contract
- Contract dates
- 31 Aug 2025 to 31 Aug 2029
- Main category
- services
- CPV classifications
- 853100008531130098000000
- Contract locations
- Yorkshire and the Humber
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 70 | quality | — |
| — | 30 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details· 3 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
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Contract end
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Award 1· 1 supplier
Awarded —
Award 2· 1 supplier
Awarded —
Award 3· 1 supplier
Awarded —
Other contracts from Hull City Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Choices and Voices Care LTD· 5
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Provision of Independent Complaint Officers services as and when required | contract | £40k | 06 Aug 2024 |
| Independent Person and Independent Investigating Officer Service | contract | £76k | 16 Jan 2024 |
| Provision of Independent Complaint Officers to CYPS | contract | £49k | 23 Oct 2023 |
| PB2023-01136 - Investigating Officers for Stage 2 Corporate and Housing Complaints | contract | £30k | 06 Sept 2023 |
| NEPO - Children's Complaints, Advocacy and Representation | call off | £100k | 23 Nov 2018 |