Workforce Management Software and Implementation

Bristol Water has created a programme of activities to support its bold ambition to transform how it operates. The aim is to set an example in excellent customer service for the water industry through learning from utilities and other industries. The Customer Led Intelligent Operations (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations. The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace Bristol Water's current ageing system. The new solution is expected to provide a far greater scope than the current WFM system to enable other aspects of the wider programme. The requirements of the WFM is being split into 3 Lots: Lot 1 - Software Lot 2 - System Integration Lot 3 - Business Implementation / Change Management A future phase for the WFM will be the integration and implementation of the software within South West Water. Bristol Water plan to issue pre-qualification documents for Lot 1 and Lot 2 in advance of Lot 3. It is then the intention to complete the pre-qualification stage for Lot 1 prior to closing the pre-qualification stage of Lot 2 and Lot 3. The estimated total value is between £11.3m and £13.9m. A more detailed description, including of CLIO and timeframes, are available from Bristol Water's e-sourcing platform detailed in this notice. Please note there are different PQQ submission dates for each Lot - this will be detailed within the PQQ document. The date indicted in this notice is the last of those dates - submission dates for other Lots may be earlier. Important: in 2021 Bristol Water was acquired by Pennon Group, the owner of South West Water. This tender is being procured by Bristol Water on behalf of both itself and South West Water. Any contract award following these procurement processes will be available for use by either party or other associated Group companies. Resulting agreements may be with either Bristol Water, South West Water or another Pennon Group entity.