Information technology research and advisory services

1) Establish and implement a robust but flexible target operating model for ICT services in a shared service environment. This includes help with job descriptions together with roles and responsibilities. 2) Advise on ICT contract and vendor management including the negotiation of very complex licensing models with key suppliers - This provides unbiased view on our contracts provided by our high value platinum suppliers. 3) ICT operational service transformation & customer satisfaction measuring. 4) Service Desk Standardisation/Transformation programme & service improvement and support models guidance and resources. 5) Portfolio Management and delivery methodologies