Warmer Homes, Advice & Money (WHAM) model

The WHAM project is a large, multi-agency initiative designed to support vulnerable and low-income households experiencing fuel poverty. The project brings together local authorities, NHS trusts, community organisations, energy sector partners and national bodies to deliver co-ordinated, in-depth support that improves income, energy efficiency, energy confidence and overall wellbeing. WHAM operates across Bristol, Bath, Northeast Somerset (B&NES), and North Somerset, delivering personalised energy advice and holistic casework to households living in fuel poverty. Support is provided through a blended delivery model, combining phone and email advice, home visits and community-based outreach such as advice surgeries, events and group sessions. The project also delivers fuel poverty awareness training for frontline practitioners to strengthen referral pathways and early identification of need. The project is delivered by three part-time WHAM Caseworkers, supported by a Somali-speaking Energy Caseworker who provides targeted and culturally appropriate support to Bristol's Somali community through trusted community venues and flexible engagement methods.