Client Relationship Management Systems ("CRM") for Local Pensions Partnership Investments Ltd ("LPPI)_25102019

Local Pensions Partnership (LPP) is a pension service provider for Local Government Pension Schemes (LGPS) and other public-sector pension funds. They aim to help clients reduce pension deficits, improve investment returns and lower costs through the core services of investment management, pension administration and risk management. LPP was formed in 2016 through a collaboration between Lancashire County Council and the London Pensions Fund Authority. Today they manage more than c.£17b of pension assets for investors and provide pensions administration services to more than 540,000 members across LGPS, Fire and Police schemes. LPPI recognizes its requirement for a CRM capability to simplify management and improve the interactions, reporting and Management Information ("MI") for 3rd party relationships that support its business operations. The key problem areas it has identified include: • There is no single view of 3rd party relationships and/or interactions; • There is no clear, evidence-based view of the overall status of any 3rd party relationship; • There are no consistent agreed business processes for managing 3rd party relationships to ensure regulatory and contractual compliance; • There is no reliable MI on relationship management. The opportunity presented by this ITT is to procure a technology-based solution to address the issues identified above and which, crucially, delivers benefits in the form of improved controls, risk mitigation, customer understanding, and effective processes.