GB-Glasgow: IVR Review Services
Estimated value
£60k
Awarded value
£60k
Awarded 11 Mar 2024
Suppliers
1
Lots
1
1 awarded
Published
13 Mar 2024
Deadline 11 Mar 2024
Description
The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor.
Scope
- Reference
- BIP848940762
- Total value
- £60,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 14 Mar 2024 to 13 Mar 2026
- CPV classifications
- 72590000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 11 Mar 2024, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£60k
Award date
11 Mar 2024
Contract start
14 Mar 2024
Contract end
13 Mar 2026
Awarded to