Out of Hours Telephone Answering Service
Estimated value
—
Awarded value
—
Suppliers
1
Lots
1
Published
09 Jun 2026
Description
Broadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right to engage additional suppliers in this area of work, should this be necessary, in order to achieve our aims and objectives. Broadland and Orwell wish to appoint the same out of hours supplier for this contract. Broadland and Orwell would have each have their own individual contract with the successful supplier. Out of Hours Telephone Answering Service. Telephone answering service is also required at times when Broadland and/or Orwell have team meetings, team building events or other meetings as needed.
Scope
- Reference
- 26-002
- Commercial tool
- Standalone contract
- Contract dates
- 29 Sept 2026 to 29 Sept 2028Possible extension to 29 Sept 2030
An optional two year extension option (at the sole direction of Broadland and Orwell).
- CPV classifications
- 642142007951000079512000
- Contract locations
- East of England, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Five Es Written Submission | — | quality | 50.00% |
| Economy | — | price | 40.00% |
| Interview and Presentation | — | quality | 10.00% |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
08 Jun 2026
Contract start
29 Sept 2026
Contract end
29 Sept 2028
Awarded suppliers· 1 supplier
Awarded 08 Jun 2026 · Contract period 29 Sept 2026 — 29 Sept 2028
Other contracts from ORWELL HOUSING ASSOCIATION LIMITED
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Norse Group Services Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Employers agent and quantity surveying services for the Deben Fields Project | call off | — | 22 Jul 2026 |
| Employers agent and quantity surveying services for the Deben Fields Project | call off | — | 08 Jul 2026 |
| Employers Agent and Quantity Surveyor for Deben Fields Project | contract | — | 18 Jun 2026 |
| Servicing & Maintenance - Passenger Lifts, Domestic & Commercial Stairlifts, Through Floor Lifts | contract | — | 08 May 2026 |
| Trinity First PM Fees | contract | — | 14 Apr 2026 |
| Consultancy Framework - Lotted | contract | — | 16 Mar 2026 |
| 2664_26 Property, Building and Infrastructure Advice and Management Services | contract | — | 26 Feb 2026 |
| EEAST - General Maintenance & Handyman Services | contract | — | 16 Feb 2026 |
| SCC - KC - Ash Grange Primary School PM (RIBA Stages 3-7) | contract | — | 14 Jan 2026 |
| SCC - KC - Ash Grange Primary School MDDT (RIBA Stages 3-7) | contract | — | 14 Jan 2026 |