TRIV2025-04 Out of Hours Lifeline Services

Trivallis manages 23 sheltered housing schemes, 2 supported housing projects and 9 supported homes, employing a team of scheme coordinators and support staff, to provide housing management and support services to our tenants. The sheltered and supported housing schemes have door entry systems, hard wired fire alarm systems and warden call systems that link into the central control systems, along with approx. 35 dispersed alarms in the bungalows at the sheltered schemes. Staff in our sheltered schemes largely work between the hours of 09:00 and 17:00 hours Monday to Friday, with each member of the team covering a number of schemes. Out of hours and at weekends, there is a member of staff on call to deal with any emergencies when needed, however for the wellbeing of residents an out of hours service is provided to residents in addition to Trivallis staff cover. After a request for quotation process was undertaken, Trivallis awarded a contract to LLESIANT DELTA WELLBEING LTD for Lifeline Monitoring and Door Entry Services. This is a below PA23 threshold contract.