Rail Customer Experience Survey data visualisation and communications support

Transport FocuscontractFind a TenderRef ocds-h6vhtk-06021eProcurement Act 2023SME suitableVCSE suitableactive
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Estimated value

Awarded value

Suppliers

1

1 SME

Lots

1

1 awarded

Published

17 Feb 2026

Description

Transport Focus require an agency to scope and deliver the online reporting of its new Rail Customer Experience Survey for the launch of its six-monthly official statistics reporting.

Scope

Reference
Jan 26 RCXS
Commercial tool
Standalone contract
Contract dates
05 Feb 2026 to 31 May 2026
Possible extension to 31 Jul 2026

Extension possible depending on agreed schedule of work delivery.

CPV classifications
79310000
79400000
Contract locations
UK, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)

Participation

Conditions suppliers must meet to bid.

E. Accessibility Accessibility compliance is paramount. The platform must meet Web Content Accessibility Guidelines (WCAG) 2.1 AA standards as a minimum, incorporating features such as screen reader compatibility, keyboard navigation support, alt text capabilities for all visual content, appropriate colour contrast ratios, and compatibility with assistive technologies. The platform should enable content to be presented in clear, structured formats with proper heading hierarchies and descriptive hyperlinks and responsive design All content should be fully responsive, automatically optimising viewing experience across desktop, tablet, and mobile devices without compromising functionality or accessibility. We are looking for supplier that is willing to work collaboratively and help us build our knowledge base. If successful we see the opportunity to build this approach into more of our work for other transport users going forward.

Submission & procedure

Procedure
Below threshold - open competition

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

Award date

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