Rail Customer Experience Survey data visualisation and communications support
Estimated value
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Awarded value
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Suppliers
1
Lots
1
Published
17 Feb 2026
Description
Transport Focus require an agency to scope and deliver the online reporting of its new Rail Customer Experience Survey for the launch of its six-monthly official statistics reporting.
Scope
- Reference
- Jan 26 RCXS
- Commercial tool
- Standalone contract
- Contract dates
- 05 Feb 2026 to 31 May 2026Possible extension to 31 Jul 2026
Extension possible depending on agreed schedule of work delivery.
- CPV classifications
- 7931000079400000
- Contract locations
- UK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Participation
Conditions suppliers must meet to bid.
E. Accessibility Accessibility compliance is paramount. The platform must meet Web Content Accessibility Guidelines (WCAG) 2.1 AA standards as a minimum, incorporating features such as screen reader compatibility, keyboard navigation support, alt text capabilities for all visual content, appropriate colour contrast ratios, and compatibility with assistive technologies. The platform should enable content to be presented in clear, structured formats with proper heading hierarchies and descriptive hyperlinks and responsive design All content should be fully responsive, automatically optimising viewing experience across desktop, tablet, and mobile devices without compromising functionality or accessibility. We are looking for supplier that is willing to work collaboratively and help us build our knowledge base. If successful we see the opportunity to build this approach into more of our work for other transport users going forward.
Submission & procedure
- Procedure
- Below threshold - open competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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