Contact Centre Services
Estimated value
£90.6m
Awarded value
£90.6m
Awarded 21 Dec 2015
Suppliers
1
Lots
1
1 awarded
Published
02 Feb 2016
Deadline 06 Feb 2015
Description
This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.
Scope
- Reference
- UI 100869
- Total value
- £90,600,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 21 Dec 2015 to 16 Oct 2021
- CPV classifications
- 72700000 72500000
Submission & procedure
- Submission deadline
- 06 Feb 2015, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£90.6m
Award date
21 Dec 2015
Contract start
21 Dec 2015
Contract end
16 Oct 2021
Awarded to