Welfare Benefits and Debt Advice Service

Contract for the provision of Welfare benefits, debt advice and tribunal representation service as set out in the service specification document. The services have been divided into 3 Lots: I. Face to Face Advice and Area Leadership Role: Four individual geographical contracts for North, South, East, West and Central Birmingham.II. Telephone Advice Service: A city-wide telephone advice service (welfare benefits and debt advice).III. Tribunal Representation Service: Advice and representation at tribunal for any welfare benefit that has an independent right of appeal.Lot Service:Lot 1a - Face-to-Face Advice and Area Leadership Role - NorthLot 1b - Face-to-Face Advice and Area Leadership Role - SouthLot 1c - Face-to-Face Advice and Area Leadership Role - EastLot 1d - Face-to-Face Advice and Area Leadership Role – West and CentralLot 2 - Telephone Advice – CitywideLot 3 - Tribunal Representation – Citywide