Supply of an Enterprise Voice and Customer Contact Centre Solution
Estimated value
£300k
goods
Awarded value
—
Suppliers
0
Lots
1
0 awarded
Published
11 Jan 2023
Deadline 10 Feb 2023
Description
Supply, implementation and support of a hosted enterprise voice and customer contact management solution.
Scope
- Reference
- ocds-h6vhtk-0396bd
- Total value
- £300,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
Annually for a period of 5 years after initial term
- Main category
- goods
- Contract locations
- South East England
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Functional Requirements - Phase 1 | 20 | quality | — |
| Functional Requirements - Phase 2 | 20 | quality | — |
| Non-Functional Requirements | 5 | quality | — |
| Professional Services | 10 | quality | — |
| Service & Support | 15 | quality | — |
| Demonstrations | 10 | quality | — |
| — | 20 | price | — |
Submission & procedure
- Submission deadline
- 10 Feb 2023, 12:00 pm
- Submission address
- https://www.mytenders.co.uk/ ↗
- Procedure
- Open procedure