Provision of a Fitness to Practise Emotional Support Line
Estimated value
—
Awarded value
£290k
Suppliers
1
Lots
1
Published
27 Apr 2026
Description
Social Work England is looking to contract with an external Service Provider ("the Successful Bidder") to deliver an emotional support service to those affected by fitness to practise proceedings. The Successful Bidder will be required to deliver the service in full compliance with the specification, standards and Terms & Conditions. Social Work England requires an emotional support service for social workers, witnesses and complainants (those that raise fitness to practise concerns) and others affected by the fitness to practise process.
Scope
- Reference
- SWE10617
- Commercial tool
- Standalone contract
- Contract dates
- 17 May 2026 to 17 May 2029Possible extension to 17 May 2031
A maximum of 5 years. 3 years and up to two 12-month extensions.
- CPV classifications
- 853123008531231085312320
- Contract locations
- UK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | — | quality | 55.00% |
| Price | — | price | 40.00% |
| Interview stage | — | quality | 5.00% |
Participation
Conditions suppliers must meet to bid.
N/A
1. The bidder must demonstrate a minimum of three (3) years' experience in delivering helpline or counselling services, preferably within environments involving professional regulation, fitness to practise, or other similarly sensitive investigative contexts. 2. The bidder must confirm that the service operates established policies and procedures for supporting individuals experiencing significant stress, anxiety, or suicidal ideation. 3. The bidder must confirm that the service has the operational capacity to provide nationwide coverage across England, including sufficient staffing levels and appropriate technological infrastructure. 4. The bidder must confirm that all employees delivering the service hold current training in safeguarding, suicide prevention, and the management of trauma related calls.
Submission & procedure
- Procedure
- Competitive flexible procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£290k
Award date
23 Apr 2026
Contract start
31 May 2026
Contract end
31 May 2029