Welfare Benefits Helpline and Specialist Benefits Advice Service in East Sussex
Estimated value
£2.6m
Awarded value
—
Suppliers
0
Lots
1
Published
03 Jun 2026
Description
East Sussex County Council (The Council) requires a Strategic Partner to provide a Welfare Benefits Helpline and Specialist Benefits Advice Service in East Sussex. The Commissioning Group is seeking to commission a Strategic Partner with a working knowledge of East Sussex to co-design service models and delivery outcomes. We want to collaborate on approaches that respond to local needs and support long term system benefits, including improved outcomes for people and communities. This service fits within the Specialist Advice and Casework element of the typology of advice services identified by Collaborate.
Scope
- Reference
- 14572
- Total value
- £2,567,462 excluding VAT£3,080,954 including VATAbove the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2027 to 31 Mar 2030Possible extension to 31 Mar 2033
A extension period of up to 36 months will be included within the contract terms.
- Main category
- services
- CPV classifications
- 85000000
- Contract locations
- East Sussex, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality (including Social Value) | — | quality | 85.00% |
| Price (Bid Integrity) | — | price | 15.00% |
Participation
Conditions suppliers must meet to bid.
Two nationally recognised relevant quality assurance standards for welfare benefits advice services, the Advice Quality Standard (AQS) and the Specialist Quality Mark Standard (SQM). All delivery partners must be accredited with either assurance standard prior to the contract start date.
Submission & procedure
- Submission deadline
- 10 Jul 2026, 11:00 am
- Submission address
- https://supplierlive.proactisp2p.com Proactis Opportunity Reference Number: RFX1001513 ↗
- Electronic submission
- Yes
- Procedure
- Open procedure