Repayment Unverified Customers
Estimated value
£2.8m
Awarded value
—
Suppliers
0
Lots
1
Published
10 Jun 2026
This is a preliminary market engagement notice
Map the supplier landscape and document your shortlist before opening the tender. The market simulation produces a defensible audit record you can attach to your procurement file.
Description
An outbound dialler service is required as part of the internal strategy to improve verification rates for customers who cannot be located within the Tax and Benefits system, do not repay SLC directly, or do not respond to requests for information about their circumstances. Customer‑level data will be shared with the external supplier on files to enable outbound contact. To maintain accurate customer account information, repayment systems will be accessible via Citrix, enabling live updates to be made as required.
Scope
- Reference
- ocds-h6vhtk-06b204
- Total value
- £2,790,000 excluding VAT£3,348,000 including VAT
- Commercial tool
- Standalone contract
- Contract dates
- 30 Sept 2026 to 30 Sept 2029
- Main category
- services
- CPV classifications
- 79940000
- Contract locations
- UK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)