TSM and Customer Feedback Surveying Services
Estimated value
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Awarded value
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Suppliers
1
Lots
1
Published
03 Mar 2026
Description
Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing’s guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs).
Scope
- Reference
- ocds-h6vhtk-05f607
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2026 to 31 Mar 2028Possible extension to 31 Mar 2030
The contract will run for an initial period of two years with the option to extend for a further two years based on satisfactory annual performance reviews.
- CPV classifications
- 7931100079311200793112107934231079342311
- Contract locations
- West Midlands, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Price | Price | price | 40.00% |
| Quality Written Submission | Quality | quality | 30.00% |
| Quality Presentation | Quality | quality | 30.00% |
Submission & procedure
- Procedure
- Below threshold - open competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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