PS/11/25 Core Counter Service Transactions

Supporting services for the government. Administration, defence and social security services. Post and courier services. Courier services. Mail delivery services. Parcel delivery services. Telephone and data transmission services. Data-processing services. Data entry services. Data capture services. Data transmission services. Computer-related management services. Administration services. Documentation services. Accounting, auditing and fiscal services. Accounting and auditing services. Accounting services. Market research services. Security services. Investigation services. Proof-reading services. Collection agency services. Photographic services. Specialised photography services. Stock-control services. Scanning services. The award of a Single Supplier Framework Agreement for the Provision of "Front Office" counter-based services, and the award of the DVLA Initial Call Off Agreement for the provision of a number of face-to-face Front Office Counter Services transactions at a national network of outlets throughout the UK (Great Britain and Northern Ireland). The transaction types available through the Single Supplier Framework Agreement include, but are not limited to, the following: - Capture and transmission of customer and transaction data - Verification of transaction eligibility and applicant identity - Processing customer record creation, update and changes of details requests - Processing requests for duplicate / replacement documents - Processing customer payments, and management of tokens of payment and receipts - Processing refunds and reimbursements - Secure stock distribution and storage - Secure forwarding of documents to Authority premises and / or secure destruction of documents - Capture of biometric information in support of transactions, which may include but is not limited to facial photograph, signature and fingerprints - Provision of mobile and temporary static facilities for transaction processing - Provision of customer reporting / check in points - Provision of customer collection points