ICT Hardware and Software Support and Maintenance framework
Estimated value
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Awarded value
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Suppliers
1
Lots
1
Published
08 Apr 2026
Description
Stoke-on-Trent City Council wishes to appoint an Information Communication Technology partner to assist in the supply, delivery, maintenance, support and implementation of its ICT requirements over a four year period. The framework will be made available to public contracting authorities in Stoke-on-Trent, Staffordshire and Cheshire.
Scope
- Reference
- S R/2025/478
- Commercial tool
- Standalone contract
- Contract dates
- 14 Nov 2025 to 13 Nov 2029
- CPV classifications
- 30000000485000004870000048800000
- Contract locations
- North West England, United KingdomWest Midlands, United KingdomWest Midlands, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Software Management | — | quality | 15.00% |
| Account Management | — | quality | 15.00% |
| Social Value | — | quality | 15.00% |
| Software and Hardware Roadmaps | — | quality | 10.00% |
| Hardware Maintenance | — | quality | 10.00% |
| Technical Support | — | quality | 10.00% |
| Benchmarking | — | quality | 5.00% |
| Server Maintenance - Basket of Goods | — | price | 5.00% |
| Hardware Basket of Goods | — | price | 5.00% |
| Percentage Mark up on Hardware | — | cost | 5.00% |
| Percentage Mark up on Service | — | cost | 5.00% |
Participation
Conditions suppliers must meet to bid.
Capacity conditions are included within the tender questionnaire
Equivalent qualifications and standards are included within the tender questionnaire
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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