YPO 1253 - SUPPLY OF CRM SOLUTION FOR WIDER PUBLIC SECTOR
Estimated value
—
Awarded value
—
Suppliers
12
Lots
1
Published
19 Feb 2026
Description
YPO and NEPO are looking for Suppliers to be appointed onto a Framework Agreement (Lot 2 linking to notice 2025/S 000-035344) following a Competitive Tendering Procedure for the provision of CRM Solutions for the Wider Public sector. The Framework is designed to meet the needs of all public sector Contracting Authorities. For the Framework solution YPO is the lead Public Sector Buying Organisation (PSBO) working in collaboration with NEPO (The Association of North East Councils Limited trading as the North East Procurement Organisation) as a group of Public Sector Buying Organisations (PSBOs). Estimated Framework Value (Lot 2): As this is a new Framework to YPO the total spend is unknown however, considering YPO and NEPO's existing customer base it is anticipated to be approximately £60,000,000 inclusive of VAT for the maximum life of the Framework (4 years). This is the total spend figure which would be broken down into separate orders. The Framework estimated value is based on the probable sum based on the maximum estimated value, inclusive of VAT, of all the Call-off Contracts envisaged for the total term of the Framework. The Framework will be available nationally for contracting authorities to call off.
Scope
- Reference
- 001253F
- Commercial tool
- Standalone contract
- Contract dates
- 06 Feb 2026 to 05 Feb 2027Possible extension to 05 Feb 2030
The Framework Agreement will cover the period from 6th February 2026 to 5th February 2027 with two options to extend for an additional 12 months and 24 months. The first decision to extend the Framework period will be taken by the end of October 2026 and will be dependent on satisfactory completion of all aspects of the Framework Agreement to date, the current market conditions for this category and YPO's contracting structures. The maximum Framework Agreement period will therefore be 4 years, from 6th February 2026 to 5th February 2030 (subject to an annual review, incorporating price re-establishment and KPI performance).
- CPV classifications
- 72212445
- Contract locations
- Yorkshire and the Humber, United KingdomUK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Cost | Suppliers are required to complete the Pricing Schedule providing Quotes against YPO requirements. This element will be worth 40% In addition, Suppliers are also to detail the cost management approach. This element will be worth 60% This criterion will be assessed at Stage 2 of the Competitive Flexible Procedure YPO reserves the right to refine award criteria and any sub-criteria prior to Tenders stage (Stage 2) as set out in the procurement documentation. The exact details will be issued at the later stages; however, any refinements will only be made if they do not violate fair treatment of all bidders. | cost | 15.00% |
| Non-Cost | It is intended that Non-Cost Award Criteria will be broken down as follows:- Training 10% Implementation 25% System Integrations 25% Infosec and BCDR 25% Contract and Relationship Management 10% Use of AI 5% YPO reserves the right to refine award criteria and sub-criteria prior to Tenders stage (Stage 2) as set out in the procurement documentation. The exact details will be issued at the later stages; however, any refinements will only be made if they do not violate fair treatment of all bidders. This criterion will be assessed at Stage 2 of the Competitive Flexible Procedure | quality | 65.00% |
| Social Value and Sustainability | It is intended that the Social Value and Sustainability Award Criteria will be broken down as follows:- YPO Social Value Themes 1 and 4 = 40% YPO Social Value Theme 5 = 40% Modern Slavery = 20% YPO reserves the right to refine award criteria and sub-criteria prior to Tenders stage (Stage 2) as set out in the procurement documentation. The exact details will be issued at the later stages; however, any refinements will only be made if they do not violate fair treatment of all bidders. This criterion will be assessed at Stage 2 of the Competitive Flexible Procedure | quality | 20.00% |
Participation
Conditions suppliers must meet to bid.
Please refer to the procurement documentation
All suppliers are invited to the Invitation to Participate stage of the competitive flexible procedure. The Invitation to Participate stage (stage 1) commenced with the issuing of this Tender Notice. All Tenderers who meet the minimum and mandatory requirements at Stage 1 will be invited to the Invitation to Submit Tenders stage (Stage 2). Please see Procurement documents for full details of down selection for stage 2 of the competitive flexible procedure.
Submission & procedure
- Procedure
- Competitive flexible procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
16 Feb 2026
Contract start
05 Mar 2026
Contract end
04 Mar 2027