Horizon Replacement Services - Replacement Service Provider and COTS-EPOS-SaaS
Estimated value
—
Awarded value
£410.0m
Suppliers
2
Lots
2
Published
21 May 2026
Description
Lot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited ("FSL" or "Fujitsu"), on a Walk In Take Over ("WITO") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies. Lot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf ("COTS") EPOS system, provided as software as a service ("SaaS"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included.
Scope
- Reference
- ocds-h6vhtk-050efb
- Commercial tool
- Standalone contract
- Contract dates
- 30 Jun 2026 to 30 Jun 2036Possible extension to 30 Jun 2038
Lot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options.
- CPV classifications
- 48110000484810004881000048820000489200004893000051110000512100005161000051620000722100007222000072230000722400007225000072260000725000007261000072810000728200007291000072920000
- Contract locations
- UK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | — | quality | 65.00% |
| Commercial | — | price | 25.00% |
| Social Value | — | quality | 10.00% |
Participation
Conditions suppliers must meet to bid.
This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.
Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.
Submission & procedure
- Procedure
- Competitive flexible procedure
Award details· 2 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£269.0m
Award date
20 May 2026
Contract start
02 Jun 2026
Contract end
02 Jun 2031
Lots · 2 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| 1 | Replacement Service Provider | £269.0m | complete |
| 2 | Commercial Off-The-Shelf (COTS) Electronic Point of Sale (EPOS) Software Provider | £141.0m | complete |