Contact Centre Out of Hours Call Handling
Estimated value
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Awarded value
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Suppliers
1
1 SME
Lots
1
1 awarded
Published
10 Oct 2025
Description
Livv Housing Group requested proposals from service providers to provide emergency and non-emergency out of hours repairs call-handling.
Scope
- Reference
- DN792562
- Commercial tool
- Standalone contract
Submission & procedure
- Procedure
- Below threshold - unknown
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded to
Awarded suppliers· 1 supplier
Awarded —
Award value
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Other contracts from Livv Housing Group
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Orca Business Support Ltd· 4
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| QQ25/019 Provision of an Out of Hours Repairs Call Centre | contract | — | 29 May 2026 |
| For the provision Out of Hours Emergency Telephone Monitoring Service | contract | — | 19 Apr 2024 |
| For the provision Out of Hours Emergency Telephone Monitoring Service - AWARD | contract | — | 19 Apr 2024 |
| Halton Housing- Out of Hours Call Handling Service - AWARD | contract | £65k | 24 May 2022 |