Contact Center Telephony Support
Estimated value
£1.5m
Awarded value
£1.5m
Awarded 22 May 2025
Suppliers
1
Lots
1
1 awarded
Published
11 Jun 2025
Deadline 10 May 2025
Description
This contract award relates to the Council's Contact Centre Telephony services and ensures the continuity of provision, maintenance, and support for the contact centre software. This award secures the next phase of service delivery and underpins future operational requirements.
Scope
- Reference
- CR23654
- Total value
- £1,500,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 26 Jun 2025 to 25 Jun 2028
- CPV classifications
- 72000000 72100000 72200000 72210000 72220000 72230000 72240000 72250000 72260000 72300000 72400000 72500000 72600000 72700000 72800000 72900000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 10 May 2025, 1:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£1.5m
Award date
22 May 2025
Contract start
26 Jun 2025
Contract end
25 Jun 2028
Awarded to