PS.

EOL AI Customer Chat Bot

BRITISH COUNCIL(THE)contractFind a Tender ↗Ref ocds-h6vhtk-055069Procurement Act 2023SME suitableactive

Estimated value

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Awarded value

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Suppliers

1

1 SME

Lots

1

1 awarded

Published

05 Feb 2026

Description

British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website.

Scope

Reference
2025/S 000-033868
Commercial tool
Standalone contract
Contract dates
05 Sept 2025 to 05 Dec 2025
Possible extension to 08 Dec 2025

The Contract awarded will be originally for a period of 6 month during which the selected supplier will deliver a proof of concept. After this in case of success of this proof of concept the British Council may extend the agreement 4 further times with each extension no longer than 1 year each.

CPV classifications
48445000
48481000
Contract locations
UK, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Social Value. Quality. Methodology. CommercialITTquality—

Participation

Conditions suppliers must meet to bid.

Annex 1 - UK-446 - EOL AI ChatBot Key Terms of Engagement. ITT - 14. Excluded and Excludable Suppliers

ITT - 15. Conditions of Participation

Submission & procedure

Procedure
Open procedure

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

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Award date

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Contract start

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Contract end

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Awarded to
AL
AWTG Limited
CH 05793772
SME