National Framework Agreement for a Managed Service for the Provision of a Payroll and Pension Services

The Countess of Chester Hospital NHS Foundation Trust's Commercial Procurement Service has established a framework which will allow clients to seek providers of payroll and pension services, who are able to provide accurate and timely payments to their employees. This will typically include issuing monthly payments to each staff member and may include making and recovering advance payments, upon bespoke request. The service provider will be required to be responsible for output of the client authorities Standard Electronic Staff Record (ESR) to their nominated financial services team/supplier. Service providers will be expected to offer first line customer service directly to client authorities' employees to resolve any pay discrepancies, including expenses payments and any variation payments which may occur.