Call Alarm Upgrades (Analogue to Digital): Sheltered Schemes

Red Kite Community Housing is preparing to upgrade the analogue-based emergency community call alarm systems across up to 29 sheltered housing schemes. This project forms part of a critical digital transformation programme in response to the UK-wide switchover from analogue to digital networks by January 2027 and addresses the growing challenges of maintaining outdated infrastructure. The current systems—comprising call points, lift alarms, fire panels, and door entry systems located in communal areas—are connected to an Alarm Receiving Centre (ARC) via analogue phone lines. These systems are essential for resident safety and must be digitally enabled to ensure compliance and continuity. We are seeking to engage with the market to explore solutions that: • are fully compatible with UK digital telecare standards (e.g. BS 8521-2:2020); • are ARC-compatible (Appello ARC or similar); • offer phased and cost-effective upgrade paths; • allow reuse of existing infrastructure where possible; • support future-proofing through open protocols and scalable technology; and • include clear provisions for maintenance and long-term support. There are a total of around 388 communal alarm connections across the 29 schemes. No dispersed alarm units are in use. Indicative Timeline: • Q2 2025/26: Soft Market Testing • Q3 2025/26: Tender Launch • Q4 2025/26: Supplier Selection and Phased Implementation • December 2026: Contract Completion Target