CPT_24_44 - ServiceNow enhanced support
Estimated value
£828k
Awarded value
£504k
Suppliers
1
Lots
1
Published
04 Jul 2025
Description
National Audit Office (NAO) awarded a contract to Mozaic Services Ltd through Crown Commercial Services GCloud 14. Provision of professional services support for our ServiceNow platform. The service incorporates the maintenance, support and service development of the NAO's service management function for Digital Services & Information Security. This is an initial two year contract with the option to extend for two years in one year periods. Contract start 01.07.25. Final expiry is 30.06.29. Value of contract for the potential four year term is £1,008,000.00 gross.
Scope
- Reference
- CPT_24_44 - ServiceNow enhanced support
- Total value
- £828,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 30 Jun 2025 to 29 Jun 2027
- CPV classifications
- 30200000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 01 Feb 2025, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£504k
Award date
10 Jun 2025
Contract start
30 Jun 2025
Contract end
29 Jun 2027
Awarded suppliers· 1 supplier
Awarded 10 Jun 2025 · Contract period 30 Jun 2025 — 29 Jun 2027
Other contracts from National Audit Office
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Mozaic Services Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| C-3961 | contract | £377k | 05 Sept 2025 |
| Hartree Centre ServiceNow licences | contract | £72k | 27 Mar 2025 |
| KU/394/LF/SC/2023 | contract | £40k | 21 Feb 2024 |
| Mozaic Managed Services | contract | £136k | 02 Feb 2024 |
| Service Now Enterprise Licences | contract | £932k | 23 Jan 2024 |
| Technical Support for IMS4 - Final Phase | contract | £2.0m | 18 Jul 2023 |
| ITIP0319 - Mobile Communication Device Services (Delivery Resources) | contract | £277k | 21 Apr 2023 |
| Evolving the Operating Model | call off | £69k | 13 Apr 2023 |
| Transition of the Adult Social Care Dashboard from Palantir to EDGE | call off | £100k | 13 Apr 2023 |
| DHSC: Technology Services: Technical Support for IMS4 (FY21-22) | call off | £2.0m | 04 Apr 2023 |