Contact Centre Transformation to Hosted Solution Phase 2 (G-Cloud 14 Call Off)
Estimated value
£320k
Awarded value
£320k
Awarded 03 Apr 2025
Suppliers
1
Lots
1
1 awarded
Published
19 Jun 2025
Deadline 31 Mar 2025
Description
Phase 2 of the contact centre transformation project - AWS voice automation & enhanced benefits and redesign of the contact model.
Scope
- Reference
- PCC001-DN769974-02824608
- Total value
- £320,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 13 Apr 2025 to 30 Jul 2025
- CPV classifications
- 79512000
Submission & procedure
- Submission deadline
- 31 Mar 2025, 10:59 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£320k
Award date
03 Apr 2025
Contract start
13 Apr 2025
Contract end
30 Jul 2025
Awarded to