Personal Independence Coordinators across South West London

The Personal Independence Coordinators (PIC) service provides personalised care support for adults who are frail, vulnerable and in need of proactive, preventative care, enabling individuals to receive the right health and social care to meet their needs. PICs are core members of the Croydon Integrated Community Network multi agency GP huddles and the local integrated locality teams (ICN+). The service ensures that care planning is influenced by the wishes identified by the individuals themselves so that independence can be improved or maintained, ensuring that people have a stronger voice in relation to issues that affect their lives. PICs provide critical links between formal health and social care services and the wider community support networks to provide a holistic integrated care programme. They help avoid medium to high-risk people attending hospital unnecessarily whilst become better informed about how to maintain their health and independence.