Service Desk Professional Support Service
Leeds Community Healthcare NHS TrustcontractFind a Tender ↗Ref ocds-h6vhtk-0586c2Procurement Act 2023SME suitableVCSE suitableclosed for bids
Estimated value
£50k
services
Awarded value
—
Suppliers
0
Lots
1
0 awarded
Published
02 Sept 2025
Deadline 03 Oct 2025
Description
Support in the end-to-end design and implementation of a new service desk arrangement. This will initially require a discovery piece of work, to understand how we currently work, the support we provide, and the requirements of our wider organisation.
Scope
- Reference
- ocds-h6vhtk-0586c2
- Total value
- £50,000 excluding VAT£60,000 including VATBelow the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 02 Dec 2025 to 01 Dec 2026
- Main category
- services
- CPV classifications
- 72600000
- Contract locations
- UK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Requirement Spec | — | quality | 50.00% |
| Social Reqs | — | quality | 10.00% |
| Pricing | — | cost | 40.00% |
Participation
Conditions suppliers must meet to bid.
The supplier must be able to provide their services within 2 months of the contract being awarded (expected to be late 2025) and be able to fully deliver their recommendations within 12 months.
Submission & procedure
- Enquiry deadline
- 26 Sept 2025, 11:00 am
- Submission deadline
- 03 Oct 2025, 11:00 am
- Submission address
- Via the Atamis Health Family System - https://atamis-1928.my.site.com/ProSpend__CustomCommunitiesLogin?startURL=%2Fone%2Fone.app#/alohaRedirect/apex/Supplier_Portal_2019
- Electronic submission
- Yes
- Procedure
- Below threshold - open competition