ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance
Department for Work & PensionscontractContracts Finder ↗Ref tender_368007/1400523SME suitablecomplete
Estimated value
£10.8m
Awarded value
£6.5m
Awarded 20 May 2024
Suppliers
1
Lots
1
1 awarded
Published
02 Sept 2024
Deadline 19 Aug 2024
Description
Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and ISCS.
Scope
- Reference
- tender_368007/1400523
- Total value
- £10,820,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 30 Sept 2024 to 29 Sept 2027
- CPV classifications
- 72000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 19 Aug 2024, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£6.5m
Award date
20 May 2024
Contract start
30 Sept 2024
Contract end
29 Sept 2027
Awarded to