Debt Management System Replacement
Estimated value
—
Awarded value
£5.0m
Suppliers
1
Lots
1
Published
19 Jan 2026
Description
Thames Water intends to award an Agreement for the provision of a new Debt Management SaaS solution, as well as the Implementation and System Integration work associated with it. The Software Provider may wish to submit a bid in collaboration with a System Integrator, however Thames Water expects to sign one contract upon completion of this tender exercise under which the Supplier takes accountability for the provision of the Software licenses and the successful implementation of the system within Thames Water's environment.
Scope
- Reference
- TC2261
- Commercial tool
- Standalone contract
- Contract dates
- 10 Nov 2025 to 09 Nov 2028Possible extension to 09 Nov 2030
Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 5 years.
- CPV classifications
- 4800000072263000
- Contract locations
- London, United KingdomSouth East England, United Kingdom
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical | Each proposals will be evaluated against a host of Functional and Non-Functional Requirements, which will be used to assess the functionality of the proposal. The full breakdown of the evaluation criteria and weightings will be included in the tender documentation. | quality | 70.00% |
| Commercial | Price is not the only award criterion; however, it will play an important part in evaluating the proposals. The full breakdown of the evaluation criteria and weightings will be included in the tender documentation. | cost | 30.00% |
Submission & procedure
- Procedure
- Competitive flexible procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£5.0m
Award date
19 Jan 2026
Contract start
16 Feb 2026
Contract end
16 Feb 2029