Out of Hours Customer Contact Service
Estimated value
—
services
Awarded value
—
Suppliers
1
Lots
1
1 awarded
Published
23 May 2024
Description
Karbon Homes requires an Out of Hours (OOH) call-handling service to respond to customers requiring assistance with emergency repairs, rent payments and anti-social behaviour (ASB).
Scope
- Reference
- CA12546 -
- Commercial tool
- Standalone contract
- Main category
- services
- Contract locations
- North East England
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Contract Implementation | 10.00% | quality | — |
| Service Delivery | 20.00% | quality | — |
| Telephony Systems & Reporting | 20.00% | quality | — |
| Social Value | 10.00% | quality | — |
| — | 40.00% | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
—
Contract end
—
Awarded to
Awarded suppliers· 1 supplier
Awarded —
Award value
—
Other contracts from Karbon Homes
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to AQUARIUS CONTACT CENTRES LIMITED· 1
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| CA12546 - Out of Hours Customer Contact Service | contract | £297k | 23 Jun 2023 |