Repairs Portal/Chatbot
Estimated value
£79k
Awarded value
£79k
Suppliers
1
Lots
1
Published
18 Apr 2024
Description
• To provide a portal for customers to log and track repairs. • To replace the existing Salix built chatbot/repairs portal. To award the contract to Hallnet Limited Only one bidder provided a response to the RFQ out of 5, because of this extensive product testing has been carried out post-RFQ and all key stakeholders are comfortable that the product is fit-for-purpose.
Scope
- Reference
- SH23034
- Total value
- £78,618 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 08 Apr 2024 to 07 Apr 2027
- CPV classifications
- 48332000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 20 Nov 2023, 5:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£79k
Award date
31 Mar 2024
Contract start
08 Apr 2024
Contract end
07 Apr 2027
Awarded suppliers· 1 supplier
Awarded 31 Mar 2024 · Contract period 08 Apr 2024 — 07 Apr 2027
Other contracts from Salix Homes Limited
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Hallnet Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Southern Housing Resident Portal and Diagnostics | contract | £317k | 24 Dec 2024 |
| Active Diagnostics | contract | £64k | 23 Mar 2023 |
| Self-Service Customer Portal (471-AHL) | contract | — | 16 Nov 2022 |
| Self-Service Customer Portal (471-AHL) - AWARD | contract | £282k | 16 Nov 2022 |
| OVH: Customer Housing Portal | contract | — | 06 Jul 2022 |
| DH21004 - Repairs Diagnostic System | contract | — | 20 May 2022 |
| DH21004 - Repairs Diagnostic System | contract | £208k | 20 May 2022 |
| Halton Housing (HH) Website Creation, Support and Maintenance - AWARD | contract | £140k | 21 Oct 2020 |
| Customer Portal Platform Provision and Implementation | contract | £156k | 18 Mar 2019 |
| Digital Partner Solution | contract | £300k | 19 Sept 2016 |