Restart Customer Satisfaction Survey

1.1 In February 2021 there were 2.7 million people claiming either Job Seekers Allowance or Universal Credit with a requirement to work, a 110% increase on the previous year. This rise chiefly occurred during the early months of the Covid-19 pandemic with over 1 million Universal Credit declarations in the first few months . Following on from this, the number of claimants who reach over 12 months in unemployment is expected to rise dramatically. The Restart Scheme is a £2.6 billion investment by DWP in supporting those customers back into work and is due to be launched on 28 June 2021.