Outbound Dialler Services
Estimated value
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services
Awarded value
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Suppliers
1
1 SME
Lots
1
1 awarded
Published
02 Apr 2024
Description
To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.
Scope
- Reference
- 2023-TR-0051
- Commercial tool
- Standalone contract
- Main category
- services
- Contract locations
- Scotland
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Methodology | 35 | quality | — |
| Technical Requirements | 20 | quality | — |
| Reporting & MI | 5 | quality | — |
| Social Value | 10 | quality | — |
| Cost | 30 | cost | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded to