IRC-REP Interpreting and Translation RFP

SERVICES DESCRIPTION AND REQUIREMENTS IRC-UK is looking for an interpreting and translation company which can meet the needs of our Refugee Employability Program. Contract Value £70,000 Primary Languages We may require interpreting and translation services for all languages, but the most common languages include Arabic, Dari, Pashto, Kurdish Sorani, Swahili, Tigrinya, Turkish, Amharic, Latin American Spanish, Ukrainian, Portuguese, Russian Interpreting Phone calls - unscheduled/on demand Video calls - scheduled Translation Infrequent translations of programme material, e.g., slides, welcome pack, referral forms, website content; outreach material, e.g., flyers; , documents for client communications, e.g., email templates. This list is not exhaustive, Additional Notes - We require on call interpreting to be readily available and responsive, ensuring prompt assistance without any delays - Ability for us to request an immediate change of interpreter as and if needed - A clear feedback policy/mechanism is desirable - On demand interpreting availability over holiday periods is desirable - Ability to provide interpreters for occasional in-person events is desirable, but not required Please quote for the below: Interpreting On-demand phone calls - cost per minute Scheduled video calls - cost per minute Translation Cost per word per language The top three bidders will be asked to have a test call with an IRC staff member and to translate a one-page document. Accessibility The International Rescue Committee is committed to engaging with SME, local, and refugee-led businesses. If you fit these categories of business but do not feel this RFP is accessible to you, please reach out to us and we can discuss potential adaptations to the process. As a program working with refugees in the South-West, we would be particularly interested in working with businesses local to the South-West and/or owned by refugees, however this is not a prerequisite for submitting a bid for this RFP. To apply, please submit a bid to supply.chainuk@rescue.org by 24.01.2024. Requests for clarification will be accepted until 12.01.2024.