Contact Engagement Programme - Telephony Services - Voice Automation
Estimated value
£19.0m
Awarded value
£19.0m
Awarded 19 May 2020
Suppliers
1
Lots
1
1 awarded
Published
27 Nov 2020
Deadline 10 Feb 2020
Description
Provision of voice automation and voice biometrics services for HMRC's contact centre telephony platform.
Scope
- Reference
- SR262311167 (Lot 2)
- Total value
- £19,008,915 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 27 Aug 2020 to 26 Aug 2024
- CPV classifications
- 72212512
Submission & procedure
- Submission deadline
- 10 Feb 2020, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£19.0m
Award date
19 May 2020
Contract start
27 Aug 2020
Contract end
26 Aug 2024
Awarded to