Healthwatch and Independent Advocacy Services in North East Lincolnshire
Estimated value
—
Awarded value
£600k
Suppliers
2
Lots
2
Published
24 Jul 2025
Description
North East Lincolnshire Council is undertaking a procurement for Healthwatch and Independent Advocacy Services in North East Lincolnshire. This procurement has been lotted as follows: Lot 1: Provision of a Local Healthwatch Service . Local authorities have a statutory duty to commission a local Healthwatch organisation. Healthwatch is an independent, local health and social care watchdog, that provides signposting and ensures the voice of the community is heard regarding health and social care services. Lot 2 - Provision of a Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.
Scope
- Reference
- 96683
- Commercial tool
- Standalone contract
- Contract dates
- 01 Aug 2025 to 31 Jul 2028Possible extension to 31 Jul 2030
2 x 12 month extensions
- CPV classifications
- 85000000851400008530000085312310
- Contract locations
- UK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Implementation | — | quality | 10.00% |
| Service Continuity | — | quality | 10.00% |
| Service Delivery | — | quality | 20.00% |
| Equitability | — | quality | 20.00% |
| Social Value | — | quality | 10.00% |
| Cost | — | price | 30.00% |
| Staffing | — | quality | 10.00% |
| Equitability | — | quality | 10.00% |
Participation
Conditions suppliers must meet to bid.
Financial stability check - Pass/Fail Insurances - Pass/Fail Please refer to the associated tender documents for further details on the conditions of participation.
General Data Protection Regulation - Pass/Fail Safeguarding - Pass/Fail Conflicts of Interest - Pass/Fail Please refer to the associated tender documents for further details on the conditions of participation.
General Data Protection Regulation - Pass/Fail Safeguarding - Pass/Fail
Submission & procedure
- Procedure
- Open procedure
Award details· 2 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£325k
Award date
24 Jul 2025
Contract start
01 Sept 2025
Contract end
31 Aug 2027
Lots · 2 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| LOT-0001 | Lot 1 - Provision of a Local Healthwatch Service | £650k | complete |
| LOT-0002 | Lot 2 - Provision of an Independent Complaints Advocacy Service | £275k | complete |
Award 1· 1 supplier
Awarded 24 Jul 2025 · Contract period 01 Sept 2025 — 31 Aug 2027
Award 2· 1 supplier
Awarded 24 Jul 2025 · Contract period 01 Oct 2025 — 30 Sept 2028
Total lots
2
Awarded
2
Estimated total
£925k
Awarded total
£600k
Lot 1 - Provision of a Local Healthwatch Service
Start
01 Aug 2025
End
31 Jul 2028
Estimated
£650k
CPV
Lot 2 - Provision of an Independent Complaints Advocacy Service
Start
01 Aug 2025
End
31 Jul 2028
Estimated
£275k
CPV
Other contracts from North East Lincolnshire Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to MNH Meeting New Horizons CIC· 2
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Healthwatch and Independent Advocacy Services in North East Lincolnshire | contract | — | 02 Oct 2025 |
| Provision of Training to support the delivery of the Hull: Yorkshire's Maritime City Project - Volunteer and Front of House Training | contract | £27k | 04 Dec 2023 |