Provision of Wellbeing and Support Services for Individuals Involved in Fitness to Practise and Hearings Processes

We are seeking a supplier to provide a comprehensive advice, support, signposting, and counselling service for individuals involved in Social Care Wales’ fitness to practise and hearings processes. This includes registered workers under investigation, their families, applicants or registrants referred to case conferences or hearings, complainants, witnesses, whistleblowers, and independent panel members. The service aims to safeguard wellbeing and offer appropriate support throughout these challenging and sensitive procedures. The Supplier will be responsible for delivering a comprehensive and flexible Wellbeing Assistance Programme to support individuals involved in Social Care Wales’ fitness to practise and hearings processes. The programme aims to: - Provide a high-quality, accessible, and bilingual support services that promote wellbeing and resilience. - Ensure timely and effective interventions for individuals requiring counselling, information, or guidance. - Deliver services that comply with Welsh Government standards for equality, accessibility, and language. The objectives of the programme are to: - Offer a comprehensive range of support services, including counselling and information, tailored to diverse needs. - Ensure services are fully bilingual (Welsh and English) and meet accessibility standards for all users. - Maintain robust qualifications, accreditations, and ongoing training for staff delivering the programme.