Service Desk Provision
Estimated value
£1.0m
Awarded value
£1.0m
Suppliers
1
Lots
1
Published
21 Aug 2023
Description
The supplier will provide a 24/7 service desk provision. This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests. Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.
Scope
- Reference
- tender_369156/1246022
- Total value
- £1,002,482 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 13 Jun 2023 to 12 Jun 2027
- CPV classifications
- 72000000 72610000 72611000
Submission & procedure
- Submission deadline
- 13 Jun 2023, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£1.0m
Award date
12 Jun 2023
Contract start
13 Jun 2023
Contract end
12 Jun 2027
Awarded suppliers· 1 supplier
Awarded 12 Jun 2023 · Contract period 13 Jun 2023 — 12 Jun 2027
Other contracts from Pension Protection Fund
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to LITTLE FISH (UK) LIMITED· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Cloud Configuration Improvements | contract | £85k | 10 Jun 2026 |
| SIAM2 (Service Integration and Management) and Associated Services | contract | £8.3m | 27 Mar 2026 |
| First Line Out-of-Hours Service Desk - Extension | call off | £93k | 01 Oct 2025 |
| Provision of an Outsourced Security Operation Centre Service | contract | — | 03 Jun 2025 |
| HM Treasury Managed Detection & Response Service | contract | £370k | 11 Apr 2025 |
| Security Operations Centre Services | contract | — | 12 Dec 2024 |
| End User Services | contract | — | 05 Dec 2024 |
| BTA2005 IT Service Desk | contract | — | 01 Nov 2024 |
| BTA2005 IT Service Desk | contract | £219k | 28 Oct 2024 |
| OSCAR II Application Data and Development Services | contract | £2.6m | 07 Aug 2024 |