Debt Collection Services - Live Debt
Estimated value
—
Awarded value
—
Suppliers
4
Lots
2
Published
23 Jan 2023
Description
DCC is seeking an agency to provide Debt Collection Services - Live Debt. The agency will specialise in retrieving money owed by DCC’s customers. DCC will send unrecovered customer debt (domestic and commercial) to the agency once internal processes have been exhausted, or where it is considered that this has the best prospect of recovery. The agency will deliver the services and quality performance DCC requires for its customers, including identifying affordability issues, encouraging customer take-up of appropriate tariffs and commit to activity and quality performance metrics.
Scope
- Reference
- DCWW1427
- Commercial tool
- Standalone contract
- Main category
- services
- CPV classifications
- 79940000
- Contract locations
- UK
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Company Information and Staff | 15 | quality | — |
| Audits & Quality Checks | 10 | quality | — |
| Service | 20 | quality | — |
| Performance | 10 | quality | — |
| Implementation and Data Checks | 15 | quality | — |
| Commission Rates | 20 | cost | — |
| Rate Methodology | 10 | cost | — |
Submission & procedure
- Procedure
- Negotiated procedure with prior call for competition
Award details· 4 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
—
Contract end
—
Lots · 2 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| 1 | Live Debt 1st Placement | — | cancelled |
| 2 | Live Debt 2nd Placement | — | cancelled |