Voice Platform
West Lancashire Borough CouncilcontractContracts Finder ↗Ref WLANCS001-DN531289-48832921SME suitablecomplete
Estimated value
£72k
Awarded value
£72k
Awarded 08 Mar 2021
Suppliers
1
Lots
1
1 awarded
Published
08 Mar 2021
Deadline 05 Mar 2021
Description
The contract relates to the Voice Platform for the Customer Contact Centre that provides a primary point of contact for customers of WLBC. The voice platform is a telephony solution and is an integral part of the Council's Customer Relation Management (CRM) solution.
Scope
- Reference
- WLANCS001-DN531289-48832921
- Total value
- £71,574 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2021 to 31 Mar 2024
- CPV classifications
- 32552310 48000000 64000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 05 Mar 2021, 11:59 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£72k
Award date
08 Mar 2021
Contract start
31 Mar 2021
Contract end
31 Mar 2024
Awarded to