CRM & Billing System
Estimated value
£10.0m
Awarded value
—
Suppliers
0
Lots
1
Published
12 Oct 2022
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Description
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.
Scope
- Reference
- ocds-h6vhtk-037537
- Total value
- £10,000,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
Initial implementation + 5 year term followed by option to renew for a further 5 year term.
- Main category
- services
- CPV classifications
- 484450004844410072212445642100007241500048100000483330004848000048500000485100005100000072200000722270007226300072265000722670006421611072300000
- Contract locations
- South East England