RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project)
Estimated value
£920k
Awarded value
£920k
Suppliers
1
Lots
1
Published
16 Sept 2024
Description
The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution. The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs. The solution should offer a conversational language model (AI) that would be available to citizens when they call.
Scope
- Reference
- BRISTOLCC001-DN737719-78168035
- Total value
- £920,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 08 Sept 2024 to 07 Sept 2026
- CPV classifications
- 48000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 06 Sept 2024, 10:59 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£920k
Award date
06 Sept 2024
Contract start
08 Sept 2024
Contract end
07 Sept 2026
Awarded suppliers· 1 supplier
Awarded 06 Sept 2024 · Contract period 08 Sept 2024 — 07 Sept 2026
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