Marketing Suite (TPR Comms management platform)

The Pensions RegulatorcontractContracts FinderRef tender_473185/1525657SME suitablecomplete
View buyer

Estimated value

£1.1m

Awarded value

£1.1m

Awarded 24 Jul 2025

Suppliers

1

Lots

1

1 awarded

Published

20 Oct 2025

Deadline 28 Mar 2025

Description

The Pensions Regulator requires a marketing suite (a SaaS based platform/solution to replace the current solution architecture) which TPR's Automatic Enrolment (AE) Comms team can use to create, edit, publish and produce all official direct to employer outbound email, whitemail and SMS. The marketing suite also needs to allow users to segment the email, whitemail and SMS templates into various mailing lists which then can be used to design, execute and monitor workflow funnels for all files. Please note that whilst initially the team using this solution will be TPR's AE Comms team, there is the possibility that the solution will be adopted by additional TPR teams during the Contract Period. The suite must process data selections from TPR's CRM system which is currently Microsoft Dynamics 365 (please note TPR's CRM solution may change during the Contract Period) which create files that are processed both manually and in an automated fashion to TPR's communication channel provider(s). The file processing must take place in a timely fashion running in real time and to ensure TPR's communication channel provider(s) can issue communications according to agreed scheduling. Following the initial 3 year contract period, and subject to minimum notice being provided as per contract, the Buyer may choose to extend the contract by further period(s) up to 24 months Please note the contract value shown here is for the total life of the contract including the initial term of 3 years and the maximum 24 month extension period.

Scope

Reference
tender_473185/1525657
Total value
£1,060,117 excluding VAT
Commercial tool
Standalone contract
Contract dates
14 Oct 2025 to 30 Aug 2028
CPV classifications
48000000
Particular suitability
Small and medium-sized enterprises (SME)

Submission & procedure

Submission deadline
28 Mar 2025, 12:00 pm

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£1.1m

Award date

24 Jul 2025

Contract start

14 Oct 2025

Contract end

30 Aug 2028