DWP Non-Geographic Numbers
Estimated value
£96.4m
Awarded value
£57.8m
Awarded 05 Dec 2022
Suppliers
1
Lots
1
1 awarded
Published
15 Mar 2023
Deadline 18 Jul 2022
Description
The Non-Geographic Numbers (NGN) service is the primary enabler for DWP customers to contact the departmental business units by telephone with benefit related queries from within the UK, via either mobile, landline or payphone, using prefixed freephone numbers, such as 0800, 0808 and 0845. The NGN service is the channel through which customers contact DWP agencies when wishing to create, validate or query their benefit claims.
Scope
- Reference
- tender_273208/1189413
- Total value
- £96,360,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 19 Feb 2023 to 18 Feb 2026
- CPV classifications
- 64200000
Submission & procedure
- Submission deadline
- 18 Jul 2022, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£57.8m
Award date
05 Dec 2022
Contract start
19 Feb 2023
Contract end
18 Feb 2026
Awarded to