Provision of Messaging and triage services for NHS North East and North Cumbria
Estimated value
£301k
Awarded value
£301k
Suppliers
1
Lots
1
Published
05 Dec 2025
Description
The contract is awarded for an initial period of 6 months - £100,489.53 exc. VAT Option to extend for up to a further 12 months - £200,979.06 exc. VAT The NHS England National Commercial and Procurement Hub supported NHS North East and North Cumbria ICB to place a new contract for the Provision of Messaging and Triage Services. NHS North East and North Cumbria ICB's requirement is for a SMS Messaging and Triage tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP). A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot 2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to iPlato Healthcare Limited.
Scope
- Reference
- Contract for the Provision of Messaging and Triage Services for NHS North East and North Cumbria ICB
- Total value
- £301,468.59 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 30 Sept 2025 to 30 Mar 2027
- CPV classifications
- 72000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 19 Aug 2025, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£301k
Award date
11 Sept 2025
Contract start
30 Sept 2025
Contract end
30 Mar 2027
Awarded suppliers· 1 supplier
Awarded 11 Sept 2025 · Contract period 30 Sept 2025 — 30 Mar 2027
Other contracts from NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to iPlato Healthcare Limited· 6
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| G Cloud 15 | contract | — | 24 Jul 2026 |
| Gcloud 14 iPlato Messaging Subscription | contract | — | 03 Dec 2025 |
| Gcloud 13 Iplato Platform | contract | — | 03 Dec 2025 |
| Remote Consulting Video Capability | contract | £3.5m | 05 Nov 2021 |
| SMS test messaging application across Primary Care in SW London | contract | £184k | 30 Mar 2021 |
| Regional SMS Reminder Service | contract | £1.2m | 10 Mar 2021 |