Website and e-commerce re-design, with integrated customer relationship management (CRM

For full details including an anticipated schedule of work and application details please see attached document. The Poetry Society (TPS) is tendering for service providers to work with us in replacing an end-of-life manual database with a fully integrated CRM, modernising a 10-year-old website for greater accessibility/discoverability. The work will have 5 phases (see II.2.4 for expanded detail): • Discovery • User Experience Design • Technical Development • Training and Implementation • Future support / ongoing learning Process and programme • The work is expected to take place over 18 months during 2025 and 2026 • The work will be carried out in partnership with TPS staff and will require significant engagement with external stakeholders and partners. • The supplier will have regular meetings with TPS project lead and provide updates on progress, identifying issues as they arise and seeking to actively overcome them in collaboration with TPS The supplier is required to provide the following deliverables and services: • Work with TPS to plan and implement discovery process • Provide wireframe for website re-design centring optimal user experience and accessibility • Implement web build and technical development of integrated CRM, updated webshop requirements and submissions portal • Transfer legacy database data to new CRM • Provide sessions of training for TPS users • Provide de-snagging service once live The supplier must be able to provide and demonstrate strong project management skills and experience in delivering the above digital infrastructure to the agreed schedule. Value as given is exclusive of VAT.