Call Back Assist, Install, Licences, Support & Maintenance
Estimated value
£134k
Awarded value
£134k
Suppliers
1
Lots
1
Published
08 Mar 2024
Description
The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.
Scope
- Reference
- WP24-0021 (EX24-0004)
- Total value
- £134,495 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2024 to 30 Mar 2027
- CPV classifications
- 48000000 51340000 64210000
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 23 Oct 2023, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£134k
Award date
07 Mar 2024
Contract start
31 Mar 2024
Contract end
30 Mar 2027
Awarded suppliers· 1 supplier
Awarded 07 Mar 2024 · Contract period 31 Mar 2024 — 30 Mar 2027
Other contracts from Warwickshire Police
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Zetron Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| CallTouch DataGateway | contract | — | 19 May 2026 |
| Integrated Communication Control System | contract | — | 16 Mar 2026 |
| Integrated Communication Control System | contract | — | 16 Feb 2026 |
| Cortex Support and Maintenance | contract | — | 11 Feb 2026 |
| Support and Maintenance of Police Cortex Communication System | contract | — | 30 Sept 2025 |
| The provision of licences and support of ICCS Cortex | contract | — | 20 May 2025 |
| The provision of licences and support of ICCs Cortex | contract | — | 02 Apr 2025 |
| The provision of licences and support of ICCs Cortex | contract | — | 31 Mar 2025 |
| Provision of Call-touch (Command and Control) | contract | — | 13 Jun 2024 |
| Provision of Call-touch (Command and Control) | contract | — | 20 Sept 2023 |