Call Back Assist, Install, Licences, Support & Maintenance
Warwickshire PolicecontractContracts Finder ↗Ref WP24-0021 (EX24-0004)SME suitableVCSE suitablecomplete
Estimated value
£134k
Awarded value
£134k
Awarded 07 Mar 2024
Suppliers
1
Lots
1
1 awarded
Published
08 Mar 2024
Deadline 23 Oct 2023
Description
The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.
Scope
- Reference
- WP24-0021 (EX24-0004)
- Total value
- £134,495 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2024 to 30 Mar 2027
- CPV classifications
- 48000000 51340000 64210000
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 23 Oct 2023, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£134k
Award date
07 Mar 2024
Contract start
31 Mar 2024
Contract end
30 Mar 2027
Awarded to